Global tech solutions provider engages project RPO to overcome growth challenges.

Challenge: inefficient processes, high costs, and a reactive strategy.

Due to rapid growth and increased M&A activity, a global technology solutions provider experienced a surge in demand for project management roles. This led to a requisition backlog that put contracts and business opportunities at risk. They needed a recruitment process outsourcing (RPO) provider to better align talent acquisition (TA) processes with business needs and enhance organizational resilience.

Discussions with the client revealed three primary challenges:

• Insufficient internal recruitment processes and capability: An overwhelmed internal TA team, decentralized and inefficient recruitment processes, and high leadership turnover made it difficult to keep up with hiring demands.
• High contractor and agency costs: Due to rapid growth and a surge in demand, the client struggled to control contractor spend and payrolling, which impacted resource allocation and contract fulfillment.
• Lack of a data-driven strategy: The client's human capital management (HCM) platform failed to provide relevant data for supporting strategies. Consequently, the company adopted a reactive "post-and-pray" approach to recruitment.

Solution: proven processes and data-driven solutions.

We implemented a targeted strategy to address the client’s recruitment challenges. Our approach involved streamlining processes, enabling data-informed planning, and emphasizing collaboration to deliver impactful, sustainable solutions. Our approach succeeded due to several key factors:

• Deploying a mature, specialized recruiting process: We applied our project RPO methodology, focused on delivering specialized resources to meet specific hiring needs for defined periods or projects. Our team quickly stabilized leadership involvement, guided the organization through turnover, and delivered transparent communication and client consultation. By enhancing interview efficiency and expediting hiring decisions through streamlined practices, multipronged sourcing, data-informed planning, and continuous improvement, our approach optimized the recruitment process.
• Addressing recruiter performance and agency spend: We tailored recruitment strategies, created a more responsive candidate experience, and enhanced the client's brand to position them as an employer of choice. These initiatives, coupled with a multipronged sourcing approach, ensured access to untapped talent and reduced their dependence on agencies and contingent talent.
• Improving data use: Our experts efficiently drew from the client’s data, including their HCM platform, and leaned on the data and capabilities of our own Sevayo® data integration and analytics platform. This approach allowed our team to develop strategies for the client based on relevant and current market and process intelligence.