Kelly® partners with a global automotive manufacturer to modernize its quality control process, replacing manual, paper-based inspections with a real-time digital platform. The transformation delivered full visibility across plants, a 100% order fill rate, and a 99% employee retention rate — while helping the client move toward zero paper reports and its broader sustainability goals.
Challenge: outdated manual processes undermine quality and efficiency.
Our partnership with this global automotive manufacturer began in 2005 with a small staffing model supporting quality control inspections at one plant. The company's inspection and sorting process—known as parts containment—depended on paper reports that took 24–48 hours to reach stakeholders, clouding transparency and delaying action. The lack of timely data increased human error, caused production holdups, elevated labor costs, and left suppliers and employees frustrated. The company also had a goal to reduce paper usage by 30% in three years, further underscoring the need to end the paper-based model.
Solution: a technology-enabled quality transformation.
When the company's contract with Kelly was up, they requested greater efficiency and innovation. We responded by forming a dedicated on-site working group to reimagine parts containment. Leveraging our workforce and process expertise, we partnered with an audit and inspection software company to digitize and automate real-time reporting.
Customized workflows were developed to meet the company's evolving needs, and the workforce was optimized for experience and training. Finally, the new process was designed to eliminate paper reports.
Result: Real-time visibility, workforce stability, and progress toward zero paper.
Last year, the 125-employee Kelly team managed 7,350 orders, combining people expertise with technology innovation to deliver a faster, smarter containment process.
The company now enjoys full visibility across plants, faster resolution of quality issues, and a containment process that supports both operational excellence and environmental responsibility.
- 100% order fill rate ensures seamless support for production needs.
- Transparency, dashboards, and real-time reports provide instant parts quality monitoring.
- 99% retention rate among a stable team (10% of employees have 10+ years tenure) aligned with company culture.
- Part-specific expertise with inspectors trained, tracked, and assigned by part type.
- Zero paper reports by next year to help meet corporate objective.
- Continuous improvement through training and safety insights built into the digital system.
Kelly is a proven leader in business process outsourcing (BPO) solutions. From talent acquisition and retention to project management and quality control, Kelly does it all—so you can focus on what matters most.
