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Contact center outsourcing.

Scalable contact center solutions that evolve with your business — delivering real impact for you, your customers, and your team.
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Results your customers feel — backed by real expertise.

Whether you need to expand your team, optimize performance, or outsource your entire operation, Kelly Professional & Industrial™ meets you where you are.

We work alongside you to build a custom business process outsourcing strategy — blending operational know-how with a human approach — to drive efficiency and deliver excellent customer service experiences you can count on.

We’re here to help you:

  • Access a deeper pool of specialized talent for every customer. 
  • Hire remote, on-site, or hybrid skilled agents.
  • Quickly scale across the U.S., Canada, Mexico, and South Africa.
  • Reduce administrative workload and gain full visibility.
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Scalable, cost-effective contact center solutions.

We continuously evolve to incorporate technology, expertise, and flexibility to deliver outstanding value to our clients, their customers, and talent.

Customer care support

Scalable, empathetic support to enhance customer satisfaction and loyalty.

Virtual contact center

Fully remote teams offering 24/7,  cost-effective, and flexible support.

Onboarding & training

Comprehensive programs to ensure agents are equipped to meet client expectations.

Technical support

Expert troubleshooting and tech support for seamless issue resolution.

Omnichannel support

Seamless customer experiences across voice, chat, email, and social media.

Quality & analytics

Data-driven insights to improve agent performance and customer outcomes.

Multilingual support

Interpretation services for 65 languages, with the capability to support over 240.

Workforce management

Sophisticated scheduling and forecasting to optimize performance and efficiency. 

Led by former contact center leaders. Backed by 80 years of recruiting experience.

Our team has been in your seat. We’ve led contact center operations, managed KPIs, and navigated the day-to-day challenges of building and supporting high-performing teams. That firsthand experience is backed by 80 years of recruiting expertise, giving you the practical insight and talent resources to build a workforce that’s ready to perform.

Global capabilities, localized expertise.

Our U.S.-based team delivers flexible, cost-effective solutions — creating seamless customer experiences across the U.S., Canada, South Africa, and Mexico.

  • U.S.: 5,000+ home-based & hybrid agents.

  • Canada: 200+ on-premise agents. English, French, Brazilian, and Portuguese.

  • South Africa: 200+ virtual agents. English as a first language.

  • Mexico: cost-effective support aligned with U.S. time zones for real-time collaboration.

  • Kelly Language Services: 240+ languages supported.

     

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Managed Services

Benefit from actionable insights, proven tools, and expert guidance — giving your team everything required to deliver results.

Workforce management:

Holistic forecasting, scheduling, and real-time adherence monitoring to maximize agent utilization hour by hour — without creating burnout. Staffing optimization and modeling ensure you're never over- or under-staffed. 

Performance management:

Data-driven QA, agent engagement coaching, operational leadership, and process improvement. Gain deep KPI visibility and make informed decisions across every dimension of your operation.

Interaction management:

Omnichannel design and optimization across voice, chat, SMS, and social. Consistent language, service levels, and customer insights at every touchpoint — for a positive customer impression every time.

We know recruiting, and contact centers.

# 2
for U.S. temporary staffing, according to Forbes
90 %
of our contact center clients have been with us for 10+ years
9
years on Flex Jobs’s Top Remote Job Employers list

What is virtual staffing? The right people, wherever they are.

Great talent can come from anywhere. Our virtual staffing model helps you look beyond traditional talent pools to find people with the skills, experience, and potential to make a meaningful difference on your team.

But successful remote work is about more than location or technology. It’s about helping people feel connected, supported, and valued. That’s why we’ve built our approach around four people-centered principles that help employees do their best work—and help your business grow:

Communication: Transparent and open two-way communication and feedback.

Growth: Develop talent by focusing on clear goals and career development opportunities.

Recognition: Create a practice of ongoing appreciation, reward, and celebration.

Trust: Empower employees through a reliably open and inclusive culture.

 

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Deep expertise across high-touch sectors.

Kelly Professional & Industrial delivers specialized, high-touch customer support across industries where the stakes are highest — handling sensitive interactions with the care, compliance, and precision they demand.

Life sciences
Patient-first support at scale.
Every customer and patient interaction handled with care, compliance, and empathy.
  • Check Patient care support specialists
  • Check Patient reimbursement supervisors
  • Check Service & repair coordinators
  • Check Supply chain logistics support
  • Check Patient scheduling coordinators
  • Check Contract analysts
Content moderation
Scalable fraud & trust solutions.
Protect your e-commerce platform from malicious content and deliver a safe customer experience.
  • Check Ad moderation specialists
  • Check Trust & safety specialists
  • Check Fraud support agents
  • Check Content moderators
  • Check Digital content reviewers
  • Check Brand safety specialists
IT / helpdesk
White-glove technical support.
Highly skilled technical resources from Level 1 high-volume through Tier 4 and executive VIP support.
  • Check IT analysts
  • Check Senior analysts
  • Check Team leads
  • Check Customer service agents
Article

Personalization is now the price of entry — is your contact center paying it?

78% of customers buy more from brands that personalize their support — and 76% get frustrated when they don't. But AI alone isn't the answer: customers still want the human touch, and too much personalization can feel invasive. Here's how to strike the right balance.

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From the insights library.

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Looking for your next opportunity?

Find great work with an employer who knows your industry.

Your next role is waiting

Elevate your contact center.

Kelly Professional & Industrial has a proven record of creating customized contact center outsourcing solutions that feature the market’s best talent and technology.

Contact us at 800.Kelly.01 to connect with an expert, or fill out the form to start the conversation.

Let's Talk!