How to reduce employee turnover.

Raising pay, adding perks, and running exit interviews can make a dent in employee turnover, yet many employers still watch new hires leave within months. The pressure is unlikely to ease on its own. As of May 2026, 52% of U.S. employees were watching for or actively seeking a new job, even though only 28% thought it was a good time to find a quality one. That split suggests many employees are staying only until the market opens up.

Whether those employees stay is often decided early. The hiring process, the first 90 days, and the day-to-day experience of the job shape whether people stay, and managing those stages as one system helps employers keep more of the people they hire. Here’s how to calculate turnover, see how your rate compares, and reduce it at each stage.

What employee turnover is and how to calculate it.

Employee turnover is the rate at which people leave an organization over a set period, whether they resign, are let go, or retire. To calculate turnover rate, divide the number of separations in a period by your average headcount for the same period, then multiply by 100. A company that averages 200 employees and loses 30 of them in a year has a 15% annual turnover rate.

Split voluntary exits from involuntary ones before you act on the number. Resignations and terminations point to different problems, and a single blended rate hides both.

Timing matters as much as volume. Account leaders at Kelly track retention rate by tenure, checking three milestones that each tend to signal a different cause.

• 90 days. Exits this early usually point to onboarding or job fit.
  
  
• One year. First-year turnover shows whether the hiring process brought in people who
  match the work. A high rate often means candidates expected a different job than the one they got.
  
  
• Three years. Later exits often mean people don't see a path forward.

What is a good employee turnover rate?

A good employee turnover rate is one below the typical rate for your industry, and typical rates vary widely. In 2025, total separations across U.S. employers ran about 40% a year, from roughly 25% in finance and insurance to 66% in accommodation and food services. Quits, which count only voluntary exits, ran about 24%.

Compare your total turnover rate with the separations column and your voluntary turnover rate with the quits column. Industry averages blend every role and tenure, so a company-wide rate near the benchmark can still hide heavy early turnover at a single site or in a single job.

The cost of employee turnover.

Replacing an employee costs a large share of their salary, and the share grows with the role. Gallup estimates that replacing a frontline employee costs about 40% of annual salary. For professionals in technical roles, the figure rises to 80%, and for leaders and managers, it reaches 200%.

Recruiting fees are only part of that cost. Job ads, recruiter time, onboarding, and training appear on a budget line. Overtime for the team covering the open role, manager hours spent on hiring, and the months a new hire needs to reach full productivity rarely do, yet they add to the total.

In the same Gallup research, 42% of employees who left voluntarily said their manager or organization could have done something to keep them. If 20 of the site’s 30 exits were voluntary, keeping the roughly 8 that were preventable would save about $130,000 a year. Hiring, the first 90 days, and the day-to-day job each offer a chance to keep those people.

Hire for fit before you hire for speed.

Much of the turnover employers see in the first year starts during recruiting. Pressure to fill open roles quickly pushes teams to hire whoever is available, and people who don't match the work tend to leave early. Three practices help hiring teams screen for fit without stalling the pipeline.

Define fit based on your top performers.

A clear definition of fit comes from the people already succeeding in the role. Talk with the managers who supervise them and with the top performers themselves, then write down what sets those employees apart, such as reliability, comfort with the pace of the work, or a preference for a particular shift.

In one engagement, a Kelly team spent its first 30 days meeting with a client's hiring managers to learn what made the site's best workers successful, then recruited for those traits even when roles took longer to fill. Turnover at the site dropped within 90 days.

Give candidates a realistic job preview.

Candidates who know what a role demands before they accept it are less likely to quit once the work begins. Describe the schedule, physical requirements, pace, and performance expectations plainly during the interview process. For frontline roles, a site walk or short work sample lets candidates see the job firsthand. For office roles, a conversation with a future teammate about a typical week offers a similar preview.

Use the same criteria for every hire.

Consistent hiring criteria lead to longer tenure. In a study of 15 firms hiring for hourly service jobs, workers hired with a standardized job test stayed about 15% longer, and managers who frequently overrode the test results hired people who left sooner.

Structured interviews apply the same discipline. Ask every candidate the same behavioral interview questions about how they handled real situations in past jobs, and score their answers against the traits you defined for the role. Behavioral and job-fit interviews were one part of the program that helped the same technology distribution partner cut turnover by 52% in one year, from 18% to 8.6%.

Use the first 90 days to confirm the fit.

The first three months are when new hires decide whether the job matches what they were promised. A structured onboarding plan gives them reasons to stay through that window and gives managers an early read on fit.

Before the first day. Send new hires their schedule, where to report, who they'll meet, and what to bring. For frontline roles, confirm shift times, safety gear, and parking. For office and remote roles, have equipment and system access ready so the first morning isn't spent waiting on IT.

The first week. Give each new hire a manager check-in and a peer they can go to with questions. In frontline settings, a short conversation at the end of the first shift catches problems while they're still small. In office settings, a check-in at the end of the first week does the same job.

Days 30 to 90. Set clear goals for what new hires should accomplish by 30, 60, and 90 days, and hold a conversation at each milestone about how the work compares to what they expected and what support they need. Pairing new hires with an experienced mentor adds another source of help.

At one manufacturer, 30-, 60-, and 90-day expectations combined with mentoring raised the share of new employees meeting their first performance goals from 15% to 75%. Support can come from outside the reporting line, too. For a technology distribution partner, Kelly provided weekly on-site recruiter support, which improved communication between employees and management. Concerns that surface at 30 or 60 days are much easier to fix than ones that surface in a resignation letter.

Give people reasons to stay.

Once new hires settle in, people stay when pay keeps up with the local market, their manager communicates with them regularly, their schedule is predictable, and they can see growth. Most of what departing employees say would have kept them comes down to how they’re managed day to day. In Gallup’s research on voluntary leavers, pay and benefits made up 30% of the actions that could have prevented an exit. The other 70% included better interactions with a manager, fixes for frustrating organizational issues, career advancement, and relief on staffing or workload.

Keep pay competitive.

Wages that fall behind the local market will push people out no matter what else an employer gets right. Compare starting rates with local medians for the same occupation using the BLS occupational wage data, which covers states and metro areas. When a Fortune 100 chemical manufacturer struggled to keep packaging workers, Kelly used market data to raise hourly wages and add benefits, alongside on-site management.

Equip managers to retain people.

Managers shape most of the day-to-day experience. Train supervisors to give regular feedback, recognize good work, and address workload concerns before they turn into resignations. For frontline teams, predictable scheduling deserves particular attention, since unstable schedules for hourly workers lead to higher turnover. Posting schedules further in advance and limiting last-minute changes are practical places to start.

Show people where they can grow.

Growth paths give people a reason to stay past the three-year mark. Employees who can see a next role, a new skill, or a lateral move inside the company have less reason to look outside it. Map the paths that exist for each role, and make sure managers can explain them in a one-on-one conversation.

Ask employees what they need.

Direct feedback shows what employees need on pay, management, scheduling, and growth, and which of your current efforts are working. At Kelly, quarterly pulse surveys take five minutes or less and draw about 65% participation. Local teams talk through the results with employees and report back on what changed, which turns employee engagement data into visible action.

Match the workforce model to the role.

Some turnover comes from asking one employment model to cover every kind of role. Staffing a role in a way that matches how the work gets done can lower turnover where hiring and onboarding changes alone fall short.

• Temp-to-hire for roles where fit is hard to judge in an interview. A temporary assignment lets the employer and the worker test the fit before either commits to a permanent role. Conversion rate, the share of temporary workers who move into permanent jobs, shows whether recruiting is finding people who fit.
  
  
• Outsourcing for high-churn functions. When a function keeps losing people, a managed model can add structure an in-house team may lack. For a global pharmaceutical company, a business process outsourcing model for administrative support cut turnover 40%, with each coordinator supporting four executives.
  
  
• Workforce partners when policy limits tenure. Tenure caps on part-time or contingent workers can force trained people out and take process knowledge with them. A precision care technology company facing that limit kept experienced field workers by employing them through Kelly, and 28 top performers later converted to full-time roles.

Reduce employee turnover with Kelly.

Most employee turnover follows a pattern. Exits trace back to how people were hired, how their first months went, and whether the job gave them reasons to stay. Looking at turnover by stage shows where people leave and what to fix first.

Retention also works best as a two-way commitment. When employers set clear expectations, support people early, and show them a path forward, employees are more likely to commit in return. A practical start is to calculate turnover at 90 days, one year, and three years, compare it with your industry, and find where exits cluster. Then tighten hiring criteria for the roles with the earliest exits and build a 90-day plan with managers at the center.

Kelly helps employers recruit for fit, support new hires on site, and choose the workforce model that matches each role. Connect with Kelly to talk through where turnover starts in your organization and how to keep more of the people you hire.