Posts by Brian Poelman

Brian Poelman served as Vice President of KellyConnect at Kelly Services, leading large-scale contact center operations and outsourcing programs for enterprise clients. With over three decades of experience in customer experience strategy and workforce optimization, he has held executive roles at Convergys, InContact, and Dialog Direct.

13 min read | July 10, 2025

Contact Center Optimization: Build Operations So Smooth, Your Customers Forget They Ever Had a Problem

Your goal in contact center optimization? Make the experience so smooth, it’s forgettable. Here's how to build effortless operations that drive loyalty. Read More

Posts by Brian Poelman

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Contact Center Optimization: Build Operations So Smooth, Your Customers Forget They Ever Had a Problem

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