High-performing talent acquisition across 18 countries for a global life sciences leader.

Challenge: scaling hiring across a complex, multi-country operation. 

A leading life sciences company—operating across 18 EMEA countries with 18 separate operating companies—lacked a single delivery model to serve every market. Operational hiring was decentralized with no single owner, inconsistent SLAs, and no standardized point of contact. Contingent worker conversion was extending time-to-fill and creating inconsistent candidate experiences. The company needed a partner to impose structure, build accountability, and sustain performance in a highly regulated environment 

Solution: structured delivery, smarter tools, and a playbook built for scale. 

 Since the EMEA launch, our program has grown from six to 27 resources and was rebuilt to handle the complexity of that scale. We bring stakeholders together for regular reviews, so bottlenecks are caught early and never put delivery at risk. A RACI accountability framework keeps KellyOCG® in charge of communication, eliminating co-employment risk, and maintains compliance. Operational hiring is consolidated under an EMEA RPO manager, giving one point of contact and standardized SLAs. And the contingent worker conversion process was rebuilt, closing the expectation gaps between hiring managers and candidates. A global playbook sets a common structure and systems. AI-enabled sourcing was adopted through SME groups, embedding AI as a daily discipline. An overhauled invoicing process saves 12-15 hours of manual effort per cycle, freeing the team to focus on delivering great talent. 

Result: a solid foundation for an accelerating program. 

• Hiring volume climbed 24%, and on-time delivery improved 10%.

• Overall performance rose 16% year over year.

• Time-to-fill dropped by 10 days, reaching the 30-day target, and global ramp time was cut in half, from four weeks to two.

• AI adoption surged 149%, and candidate profile views grew 525%.

• The program’s NPS of 33.3 far exceeds the RPO industry benchmark of −40, and hiring manager satisfaction stands at 87%. 

Looking to solve complex talent challenges? Contact us to learn how our outsourcing and advisory solutions can help your organization build a stronger, more agile workforce.

This content was originally published by Sevenstep. Kelly® acquired Motion Recruitment Partners, including its talent acquisition brand Sevenstep, and integrated Sevenstep within its KellyOCG® business. 

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