Insights by
Laura Dewitt, VP of BPO Operations, KellyOCG

About the Author

Laura Dewitt is VP of BPO Operations at Kelly, where she helps global organizations build workforce strategies that actually match how their business runs. With more than 24 years in industrial engineering, manufacturing, and operations, she's spent her career translating operational complexity into workforce decisions that hold up under pressure — not just on paper. She's particularly focused on the intersection of outsourcing, service delivery, and long-term workforce planning for organizations managing cyclical or project-based demand.