Kelly® 33 provides retailer top talent to keep production on track.

Challenge: attracting and retaining talent in a competitive market. 

A large U.S. home decor distributor was feeling the financial effects of staffing challenges. In a competitive talent market, it was falling behind production goals despite utilizing several staffing firms, including Kelly Professional & Industrial™. 

A poor company reputation, unpopular attendance policies, and lengthy screening processes discouraged workers and many left. Candidates endured multiple screenings that slowed hiring and deterred new hires. Stuck in a cycle of hiring/replacing staff, the retailer finally saw the problem affecting customers and the bottom line. It was time for a change. 

Solution: improving worker experience through the Kelly 33 program. 

Narrowing their workforce partners to just Kelly Professional & Industrial, the company took dramatic action to improve worker experience and retention, strengthening its reputation while driving talent attraction with a three-pronged approach: 

• Pay rates were increased by $5 per hour to reduce churn. 

• An unpopular attendance policy was replaced with a rewards system and advisors, empowered to resolve concerns, located on-site. 

• With the Kelly 33 program, we tapped a pool of reliable, eager-to-work talent — including often-overlooked individuals with non-violent, non-relevant criminal records or those in work-release programs — and streamlined the screening process.  

Result: 30 people hired in the first week alone. 

We helped the retailer hire 30 people in the first week and 60 in three weeks. The company improved retention by 12% in three months, strengthened its reputation in the community, got production back on track, and eliminated client late fees. By quickly filling roles with dependable workers, Kelly 33 improved the bottom line and the retailer’s reputation.