The Workforce Advantage
Welcome to The Workforce Advantage, the podcast uncovering bold strategies that are reshaping the future of work. Join us as we dive into the exciting world of Business Process Outsourcing (BPO), where innovative workforce solutions are driving growth and reducing turnover across industries. We’ll introduce you to powerful, outcome-based solutions that challenge traditional views on outsourcing. Hosted by Tim Dupree, each episode features expert conversations with thought leaders and innovators at the forefront of workforce trends and solutions. Learn how businesses can maintain control over culture, streamline operations, cut costs, and scale effortlessly. With real success stories and actionable strategies,...Show more
All Episodes
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Balancing People, Process, and Technology to Deliver Customer Service Excellence
Contact centers are evolving—and it’s no longer just about answering calls. It’s about creating flexible, talent-driven environments that lead to better customer outcomes. In this episode of The Workforce Advantage, host Tim Dupree talks with Brian Poelman, Senior Director and Vice President at KellyConnect, about how the company’s virtual-first, people-centric model is setting a new standard by combining workforce expertise, customized client solutions, and smart technology to empower contact centers and their teams.%203.jpg)
Redefining the Workplace with Virtual Administrative Support
Virtual administrative support isn't just a trend—it's become a critical tool for companies navigating remote work, rising costs, and talent retention challenges. In this episode of The Workforce Advantage, host Tim Dupree speaks with Laura DeWitt, Vice President of BPO Operations at Kelly, about how businesses are streamlining operations and gaining flexibility with virtual admin solutions.Episode 2: Driving Semiconductor Growth with Skilled Tech Talent
The semiconductor industry is experiencing rapid growth, creating an ever-increasing demand for skilled technical professionals. In this episode of The Workforce Advantage, host Tim Dupree sits down with Craig Walters, Vice President of Operations at Kelly, and a seasoned expert in workforce solutions and talent strategies. With years of experience in optimizing business processes and guiding companies through labor market challenges, Craig shares his invaluable insights on the evolving landscape of workforce management, the power of strategic partnerships, and the future of talent acquisition.Episode 1: The Fully Managed Workforce Advantage for Reverse Logistics: Our BPO, Your Infrastructure.
In Episode 1 of The Workforce Advantage, we delve into the transformative power of fully managed workforce solutions in the reverse logistics industry. Join me, Tim Dupree, as I sit down with Juan Levineau, Vice President of BPO Solution Design and Process Excellence at Kelly. We explore how business process outsourcing (BPO) can enhance workforce stability, operational success, and scalability without sacrificing control. Juan addresses common misconceptions about outsourcing and shares insights on leveraging BPO to reduce turnover, improve efficiency, and maintain quality control. Discover how innovative strategies, including AI and predictive analytics, are reshaping workforce management. Tune in to learn how a strategic BPO partnership can turn challenges into competitive advantages and redefine your business's future. Don't miss this insightful episode that promises to keep you ahead of the curve.